Below are the types of bots we can build…
Call Center Bots
By integrating chatbot technology with a call center platform, callers can perform tasks such as changing a password, requesting a balance on an account, or scheduling an appointment, without needing to speak to an agent. These chatbots use automatic speech recognition and natural language understanding to recognize the intent of the caller. They are able to recognize human speech at an optimal (8 kHz) telephony audio sampling rate, and understand the caller’s intent without requiring the caller to speak in specific phrases.
Natural language understanding capabilities make it possible to build powerful interfaces to mobile or web applications. You can add a text chat interface to create bots on web/mobile devices that can help customers with many basic tasks, such as accessing their bank account, booking tickets, ordering food, or calling a cab.
Enterprise Productivity Bot
Build enterprise chatbots that streamline common work activities and improve organizational efficiencies. For example, employees can check sales data from Salesforce, marketing performance from HubSpot, and customer service status from Zendesk, directly from their chatbots within minutes.
Build chatbots for everyday consumer requests, such as accessing the latest news updates, game scores, or weather.